Five reasons CRM implementations quietly fail
Most CRM projects do not fail loudly. They fail through low adoption, bad data, and workflows copied from a brochure. Here is what goes wrong and how to avoid it.
Read article →Insights
Notes from building and running business systems
Practical writing about the things that decide whether a software project works: implementation, integration, automation, and handling data responsibly.
Where to start with business process automation
A practical way to pick the first process to automate, work out whether it is worth it, and avoid automating something that should have been deleted.
Read article →Building software that handles Canadian client data responsibly
What PIPEDA means in practice when you are designing a system: consent, access requests, retention, and audit trails, and why retrofitting them is painful.
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